Footwear and Apparel Size Exchange Policy

Footwear and Apparel - Size Exchange Policy

Shoes, Slippers and Apparel are generally non returnable and non exchangeable. Size Exchange Requests subject to restrictions and conditions as follows:

  • Footwear and apparel may only be exchanged to to a different size OF THE SAME BRAND, SAME MODEL, SAME DESIGN, SAME COLOR. Exchanges for a different merchandise, or a different Footwear/Apparel Brand, Model, Design, or Color, will not be accommodated.
  • Notification must be made within 1 to 2 days from the date the courier has delivered the footwear/apparel to your shipping address.

To avoid inconvenience and costly shipping fees, Please ensure that the ordered footwear or apparel size is correct. Footwear and apparel may only be exchanged to to a different size OF THE SAME MODEL/DESIGN/COLOR. Exchanges for a different merchandise, or different Footwear/Apparel model will not be accommodated. Due to the fast-moving nature of Apparels and Footwear, Approval of Exchange requests are Not Guaranteed. Size exchange requests may only be accommodated if the replacement size OF THE SAME MODEL/DESIGN/COLOR is still available, and the customer notified us within 1 to 2 days from the date of successful courier shipment at the address specified on the order -- OTHERWISE, The sale is Final.


Size Exchange Requests, in order to be accepted, must meet ALL these conditions. BENLOI SHOPPING reserves the right to refuse exchange requests that do not meet any of the following conditions: 

  • Customer must be able to notify within 1 to 2 days from the date the courier has successfully shipped the product to the specific address indicated on the order.
  • Size exchange requests may only be accommodated if the replacement size OF THE SAME MODEL/DESIGN/COLOR is still available, otherwise, the sale is Final.

  • Product must be in its "unused" "unwashed" condition with the original box in the case of footwear and with the original plastic in the case of apparel,
  • There should be no signs of use. Tags and Labels should remain uncut from the Footwear or Apparel, There should be no Dirt (no matter how superficial) on the product
  • Product must have no scratches/dents/damages/surface abrasions/dirt/tears and holes for apparel.
  • Product must be returned along with its accessories and freebies.
  • Customer will pay for the return shipment as well as the shipping fee of the replacement.
  • Return shipment has to be made via air freight shipping (LBC recommended) or the fastest way possible. Brand Manufacturers and Authorized Distributors give us a specific time-frame for exchange requests. This is why it is important that the returned footwear or apparel (for exchange) reaches us the soonest possible time.
  • Proof of purchase must be presented (ex: packing slip, delivery receipt, sales invoice)


For Footwear and Apparel Size Exchange Requests, Here is the Return/Exchange Process:

  • Inform us immediately by sending a text message to 0925-8BENLOI (0925-8236564). Please note that We are only able to accommodate requests that are relayed within 1 to 2 days from the date the product was received. Return Requests beyond 3 days will no longer be accommodated.
  • Please do not ship back the footwear or apparel without our authorization. Voided or Unauthorized footwear and apparel Returns will be shipped back to the customer at his or her expense.
  • Accomplish the Return Form to request authorization. Give us 24 hours to review the request. We will notify you via email as to the status of your request. Our Response to your request will depend on the availability of the size requested for. Please note that exchange requests may only be accommodated if the replacement size OF THE SAME MODEL/DESIGN/COLOR is still available, otherwise, the sale is Final. 
  • If the size requested for, is still available, and you notified us within 1 to 2 days from the date you received the footwear or apparel, It is likely that we can accommodate your request. However, if the size requested for, is not available (Even if notification was made within 1 to 2 days from the date you received the footwear/apparel), we shall disapprove the request.

For approved size exchanges, The footwear/apparel should be shipped back within 24 hours from the date of Approval.  Return shipment has to be made via air freight shipping (LBC recommended) or the fastest way possible. Brand Manufacturers and Authorized Distributors give us a specific time-frame for exchange requests. This is why it is important that the returned footwear or apparel reaches us the soonest possible time.

Please ensure to pack the merchandise correctly with adequate packing material. Footwear should be in its original box, with tags and cords uncut. Apparel should also be in its original plastic, with tags and cords uncut. All products should be "bubble wrapped". (Customer pays for the return shipping). We recommend that you insure the return shipment as you are under a duty to take reasonable care of the merchandise and will be liable for any damage to them until we receive them at our location. We will not replace your footwear or apparel if it gets lost or damaged during the shipment.

Replacement footwear/apparel shall be shipped as soon as the returned item is received at our warehouse, fully inspected, and acknowledged to have met the conditions we have set above.